Leslie Ruchala

Leslie runs the operational engine of the team, making sure the systems, details, and logistics behind the scenes are handled so agents can stay focused on their clients. With a background in healthcare administration, she’s comfortable managing complex processes, tight timelines, and high standards.

In her free time, Leslie volunteers with Big Brothers Big Sisters and has done so since 2017, reflecting her genuine commitment to the people and communities around her. She pairs a practical, no-nonsense work style with a steady, supportive presence on the team. A Worcester-area native, Leslie now resides on the North Shore.